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Shipping Information:

At Critical Rescue Supplies, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy below to understand the process and expectations.

Couriers

We use a combination of Couriers which include

DPD, Royal Mail Tracked 24 & 48, FedEx and Parcelforce 

If you have delivery issues with any of these couriers, please let us know when placing your order.

Order Processing:

  1. We dispatch orders as quickly as we can and the majority of orders are usually received within 2-3 working days. However we do advise to allow up to 7 working days to receive your order during busier periods.
  2. Orders received on Friday or on weekends and public holidays will be processed on the next business day.
  3. Occasionally there are delays in processing orders due to forces out side of our control. If you order is impacted by this we will let you know as a priority. Orders are delivered no later than 7  working days from the date of order. 
  4. Once your order is dispatched, you will receive a confirmation email with tracking information.

Estimated Delivery Times:

Busier Periods:

During peak seasons and busier periods, such as holidays and promotions, delivery times may be extended. In such cases, your order might take up to 7 working days to be delivered. We will communicate with you via email if there are any delays beyond the standard delivery times.

Shipping Charges:

Shipping charges are calculated based on the total weight and dimensions of your order, as well as your delivery location. You will be able to view the shipping charges during the checkout process before completing your order, however we offer free P&P for orders over £50.00

International Orders

Please be advised that we do not charge VAT on orders to the Republic of Ireland, as the purchaser is responsible for paying the import fees. 

We may require additional payment for delivery depending on the weight and size of your order.

If you are ordering from outside of the United Kingdom and Ireland, please email us at help@criticalrescue.co.uk and we will provide an ordering code to assist you. 

Returns and Exchanges:

We want you to be completely satisfied with your Critical Rescue Supplies purchase. If you are not happy with your order, please review our returns and exchanges policy below.

Return Policy:

  1. If you wish to return an item, please contact our customer service within 14 days of receiving your order.
  2. Items must be unused, in their original packaging, and in the same condition as you received them.
  3. A return authorization will be provided along with instructions on how to return the item.
  4. Once we receive the returned item and inspect its condition, we will initiate the refund process.

Non-Returnable Items:

Certain items, such as personalized or custom-made products, are non-returnable unless they are defective or damaged upon receipt. We do not accept returns of any medical product which as had its sterile packaging removed. 

Refund Process:

Once we receive and inspect the returned item, we will process the refund using the original payment method. Please allow 7 days for the refund to be reflected in your account.

Critical Rescue Supplies, part of the Critical Rescue Group Ltd, cannot be held liable for any orders that are lost or stolen as a result of specific delivery instructions provided to the courier. This includes orders that have gone missing after being placed in requested safe spaces.

Contact Us:

If you have any questions or concerns about our shipping and returns policy, please don't hesitate to contact our customer service team at help@criticalrescue.co.uk or call us on 0333 090 2924

Please note that this policy is subject to change without prior notice. Always refer to the most recent version of the policy on our website.